FrameSpace

Terms of Service

Last updated: 17th March 2026

These Terms of Service govern your access to and use of the FrameSpace website, browser-based tools, products, subscriptions, digital outputs, and related services made available by FrameSpace ("FrameSpace", "we", "us", or "our").

By accessing or using FrameSpace, you agree to these Terms. If you do not agree to these Terms, you must not use FrameSpace.

If you are using FrameSpace on behalf of a company, agency, studio, or other organisation, you confirm that you have authority to bind that organisation to these Terms, and references to "you" include that organisation.

1. Who we are

FrameSpace is an online platform offering browser-based creative and design tools, digital outputs, related assets, and subscription-based access to features and services.

Contact email: hello@framespace.studio

2. These Terms and related documents

These Terms apply together with:

• our Privacy Policy;
  
• our Cookie Policy;
  
• any pricing page, plan details, or feature descriptions displayed on our website;
  
• any additional terms that apply to a specific tool, feature, promotion, offer, or service.
  

If there is any conflict between these Terms and any additional product-specific terms, the product-specific terms will apply to the extent of that conflict.

3. Eligibility

You must be at least 18 years old, or otherwise capable of entering into a legally binding contract in your jurisdiction, to use FrameSpace.

You may only use FrameSpace in compliance with applicable laws and these Terms.

4. Our service

FrameSpace provides browser-based software tools and related digital services. Our tools are delivered over the internet and may depend on third-party infrastructure, browsers, devices, integrations, APIs, hosting providers, or payment processors.

We may offer:

• free tools or free plan access;
  
• paid subscriptions;
  
• one-off purchases;
  
• downloadable outputs generated or edited using our tools;
  
• promotional access, limited offers, or special pricing;
  
• evolving or newly introduced tools, workflows, and features.
  

We do not guarantee that all tools or features will always be available, uninterrupted, secure, error-free, or compatible with every browser, device, operating system, or configuration.

5. Account registration

To access certain parts of FrameSpace, you may need to create an account.

You agree to:

• provide accurate, current, and complete information;
  
• keep your account credentials secure and confidential;
  
• promptly update your information if it changes;
  
• accept responsibility for activity that occurs under your account, unless caused by our breach or fault.
  

You must notify us promptly if you suspect any unauthorised use of your account.

We may suspend or disable your account if we reasonably believe:

• your information is inaccurate or misleading;
  
• your account is being misused;
  
• you have breached these Terms;
  
• suspension is necessary for security, legal, technical, or operational reasons.
  

6. Free access, paid plans, and subscriptions

Some parts of FrameSpace may be available free of charge, while others require payment.

6.1 Paid plans

When you purchase a paid plan, you agree to pay the fees shown at checkout, together with any taxes or charges stated there.

6.2 Billing

Subscriptions are billed in advance on a recurring basis unless otherwise stated.

6.3 Auto-renewal

Unless clearly stated otherwise, subscriptions automatically renew for the same billing period until cancelled.

By purchasing a subscription, you authorise us and our payment processor to charge your chosen payment method on each renewal date.

6.4 Price changes

We may change subscription prices from time to time. Any price change will apply no earlier than your next renewal date after we have given reasonable notice.

6.5 Upgrades and downgrades

If you upgrade or downgrade your plan, we may apply the change immediately or from the start of the next billing cycle, as explained at checkout or in your account area.

6.6 Trials, discounts, and promotions

Free trials, discount codes, founder pricing, promotional rates, and limited offers may be subject to separate conditions and may be changed or withdrawn at any time, subject to applicable law.

7. Cancellation and refunds

7.1 Subscription cancellation

You may cancel your subscription at any time through your account settings or by contacting us at hello@framespace.studio. Unless we state otherwise, cancellation takes effect at the end of the current paid billing period, and you will keep access until then.

7.2 No partial refunds

Except where required by law or where we expressly agree otherwise, fees already paid are non-refundable and we do not provide refunds or credits for partial billing periods, unused time, or unused features.

7.3 Consumer rights

Nothing in these Terms limits any statutory rights you may have as a consumer, including rights relating to digital content or services that are faulty, not as described, or not provided with reasonable care and skill where applicable.

7.4 Right to end for breach

We may terminate or suspend your access immediately if you materially breach these Terms.

8. Browser-based service and availability

You acknowledge and agree that FrameSpace is a live, browser-based service and that:

• access may occasionally be unavailable, delayed, interrupted, or degraded;
  
• performance may vary depending on browser, internet connection, device, screen size, memory, third-party systems, and usage levels;
  
• maintenance, updates, patches, security work, or emergency fixes may temporarily affect access;
  
• features may be added, changed, improved, withdrawn, replaced, or deprecated.
  

We may carry out scheduled or unscheduled maintenance. Where reasonably possible, we will try to provide notice of significant planned downtime, but we are not obliged to do so in every case.

We do not guarantee continuous uptime, uninterrupted access, or that the service will always meet your exact expectations, workflow, or compatibility requirements.

9. Service evolution and updates

FrameSpace is a live, browser-based platform that we continuously develop, improve, maintain, and evolve.

You acknowledge and agree that we may, from time to time and without liability, subject always to your statutory rights:

• add, modify, improve, replace, suspend, or remove any feature, tool, functionality, integration, interface, workflow, or output format;
  
• release updates, patches, fixes, visual changes, performance improvements, security updates, and infrastructure changes;
  
• change technical requirements, usage limits, storage limits, export limits, plan structures, feature access, or service availability;
  
• correct errors, bugs, or vulnerabilities, including through urgent or unscheduled updates;
  
• make changes to reflect legal, regulatory, security, operational, or commercial requirements.
  

We do not guarantee that any particular feature, tool, or functionality will remain available, unchanged, or supported for any specific period unless we expressly state otherwise.

Where reasonably possible, we will aim to minimise disruption to paid users when making significant changes. However, some updates may be immediate and may temporarily affect availability, performance, compatibility, or user workflows.

You are responsible for ensuring that exported files, outputs, and work are saved and backed up appropriately before making material reliance on the service.

10. No guarantee of storage or permanent availability of outputs

Unless we expressly state otherwise, FrameSpace is not a guaranteed cloud storage or backup service.

You are responsible for:

• saving and exporting your work promptly;
  
• maintaining your own backups of source files, settings, outputs, and deliverables;
  
• checking outputs before commercial, client, production, print, or public use.
  

We may set limits on file size, storage duration, number of generations, export volume, retention period, or access to old projects.

We may delete inactive data, temporary files, cached files, generated outputs, or expired content in line with our operational policies or Privacy Policy.

11. Acceptable use

You must not use FrameSpace:

• for any unlawful, fraudulent, or deceptive purpose;
  
• to infringe any intellectual property, privacy, publicity, confidentiality, or other rights;
  
• to upload, create, store, share, or process material that is illegal, defamatory, abusive, harassing, hateful, discriminatory, obscene, or otherwise objectionable;
  
• to upload malware, malicious code, scripts, bots, or harmful content;
  
• to probe, scan, reverse engineer, disrupt, overload, scrape, mirror, or interfere with the platform or its infrastructure except as allowed by non-excludable law;
  
• to bypass usage limits, access controls, payment gates, subscription restrictions, or technical protections;
  
• to resell, sublicense, rent, lease, white-label, bureau-sell, or commercially exploit the service except where we expressly permit it in writing;
  
• to use the service to build, train, benchmark, or improve a competing product, model, dataset, or service without our prior written consent;
  
• to upload personal data unless you have a lawful basis and all required permissions.
  

We may investigate suspected misuse and may suspend or terminate access without notice where reasonably necessary.

12. User content and uploaded materials

You may be able to upload files, text, images, vectors, fonts, prompts, settings, or other content ("User Content").

You retain ownership of your User Content, subject to the rights you grant to us in these Terms.

You grant us a non-exclusive, worldwide, royalty-free licence to host, copy, process, transmit, store, adapt, reproduce, and display your User Content only to the extent reasonably necessary to:

• provide and operate the service;
  
• generate outputs you request;
  
• maintain security and functionality;
  
• troubleshoot, prevent abuse, and enforce these Terms;
  
• comply with legal obligations.
  

You confirm that:

• you own or control all necessary rights in your User Content;
  
• your User Content and our use of it as permitted by these Terms will not infringe any rights or break any law;
  
• you have all required permissions, licences, notices, and consents.
  

We are not responsible for User Content uploaded by you or other users.

13. Generated outputs

Subject to your compliance with these Terms and payment of applicable fees, you may use outputs created through FrameSpace for your internal or commercial design use unless we state otherwise for a particular tool, asset, template, or feature.

You are responsible for ensuring that any output is suitable for your intended use, including checking:

• spelling, layout, technical quality, and formatting;
  
• print readiness or production readiness;
  
• legal clearance, permissions, licences, and rights;
  
• compliance with platform rules, advertising rules, client requirements, and applicable laws.
  

We do not guarantee that any output will be unique, free from third-party claims, fit for your purpose, or legally usable in every context.

14. Intellectual property rights

All intellectual property rights in FrameSpace, including the website, software, interface, tools, branding, logos, code, design, workflows, text, graphics, templates, and platform content, are owned by or licensed to us.

Except as expressly allowed by these Terms, no rights are granted to you.

You must not copy, reproduce, modify, distribute, sell, license, decompile, create derivative works from, or otherwise exploit any part of FrameSpace except as permitted by law or with our prior written consent.

15. Third-party services and integrations

FrameSpace may rely on or integrate with third-party services, including hosting providers, payment processors, analytics providers, cloud infrastructure, authentication providers, AI or processing partners, or external APIs.

We are not responsible for third-party services, websites, software, terms, outages, acts, omissions, or content.

Your use of third-party services may also be subject to their own terms and privacy policies.

16. Service changes

We may at any time:

• modify, improve, suspend, or discontinue any part of the service;
  
• change available tools, features, limits, plans, pricing, branding, design, or technical requirements;
  
• impose or adjust fair use limits, storage caps, output caps, or access restrictions;
  
• migrate users between plans or infrastructure where reasonably necessary.
  

Where a change materially and negatively affects a paid subscription, we will use reasonable efforts to provide advance notice unless immediate action is required for legal, security, or operational reasons.

17. Support

Any support, onboarding, help materials, tutorials, or guidance we provide are offered on an as-available basis unless we have separately agreed a support commitment in writing.

We do not guarantee response times unless expressly agreed.

18. Disclaimers

To the fullest extent permitted by law, and subject always to clause 20, FrameSpace is provided on an "as is" and "as available" basis.

We do not warrant or guarantee that:

• the service will be uninterrupted, timely, secure, or error-free;
  
• defects will always be corrected;
  
• outputs will be accurate, complete, unique, or fit for your particular purpose;
  
• the service will be compatible with all browsers, plugins, hardware, devices, workflows, or file types;
  
• the service will be free from loss, corruption, delay, attack, or unauthorised access.
  

Any examples, previews, demos, screenshots, marketing descriptions, or illustrative outputs are for general guidance only and do not guarantee that every tool will perform identically in every case.

19. Professional and legal responsibility

FrameSpace is a creative software platform. We do not provide legal, regulatory, financial, accessibility, trademark clearance, patent, copyright, or professional compliance advice.

You are solely responsible for reviewing and approving your own work and any output before relying on it commercially or publicly.

20. Liability

Nothing in these Terms excludes or limits liability for:

• death or personal injury caused by negligence;
  
• fraud or fraudulent misrepresentation;
  
• breach of your statutory rights as a consumer where they cannot lawfully be excluded or limited;
  
• any other liability that cannot lawfully be excluded or limited.
  

20.1 If you are a consumer

If you are using FrameSpace as a consumer, we are responsible for losses you suffer that are a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill, but we are not responsible for losses that were not foreseeable.

We are not liable for business losses. If you use the service for any commercial, business, freelance, client, or resale purpose, you acknowledge that consumer remedies aimed at non-business use may not apply in the same way.

20.2 If you are using FrameSpace for business purposes

If you use FrameSpace in the course of business, then, to the fullest extent permitted by law:

• we exclude all implied warranties, conditions, and terms to the maximum extent permitted;
  
• we will not be liable for any indirect or consequential loss;
  
• we will not be liable for loss of profits, revenue, contracts, goodwill, business opportunity, anticipated savings, data, or use;
  
• our total aggregate liability arising out of or in connection with the service and these Terms will not exceed the total amount you paid to us in the 12 months before the event giving rise to the claim.
  

20.3 Specific excluded losses

Subject to clause 20 and to the fullest extent permitted by law, we are not liable for:

• downtime, interruption, slow performance, or temporary unavailability;
  
• browser incompatibility, device issues, internet failures, or third-party outages;
  
• deletion, corruption, or loss of files, outputs, settings, or project data where you have not maintained your own backups;
  
• decisions you make based on outputs, previews, or generated content;
  
• misuse of the service by you or any third party using your credentials.
  

21. Indemnity for business users

If you use FrameSpace for business purposes, you agree to indemnify and keep us indemnified against losses, claims, damages, liabilities, costs, and expenses arising from:

• your User Content;
  
• your breach of these Terms;
  
• your infringement of any third-party rights;
  
• your unlawful use of the service.
  

22. Suspension and termination

We may suspend or terminate your access immediately, with or without notice, if we reasonably believe:

• you have breached these Terms;
  
• your use poses a security, legal, or reputational risk;
  
• payment has failed or been reversed;
  
• we are required to do so by law or a regulator;
  
• it is necessary to protect the service, our users, or third parties.
  

You may stop using the service at any time.

On termination:

• your right to use FrameSpace ends immediately;
  
• we may disable or delete access to content, files, outputs, or account data in accordance with our retention practices;
  
• clauses that are intended to survive termination will continue to apply.
  

23. Privacy and cookies

Our Privacy Policy explains how we collect, use, and share personal data.

Our Cookie Policy explains our use of cookies and similar technologies.

24. Complaints

If you have a complaint, please contact us at hello@framespace.studio first and we will try to resolve it promptly.

Nothing in these Terms affects any legal rights you may have to raise complaints with relevant authorities or seek legal remedies.

25. Changes to these Terms

We may update these Terms from time to time.

Where changes are material, we will take reasonable steps to notify you, such as by posting a notice on the website, emailing you, or notifying you through your account.

The updated version will take effect from the date stated at the top. By continuing to use FrameSpace after the updated Terms take effect, you agree to the revised Terms.

If you do not agree to the updated Terms, you must stop using the service and cancel any subscription before the changes take effect.

26. Transfer

We may transfer, assign, subcontract, or otherwise deal with our rights and obligations under these Terms as part of a business reorganisation, sale, merger, financing, or asset transfer.

You may not transfer your rights or obligations under these Terms without our prior written consent.

27. Severability

If any provision of these Terms is held to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force and effect.

28. No waiver

If we do not enforce a provision of these Terms immediately, that does not mean we waive our right to enforce it later.

29. Entire agreement

These Terms, together with any documents expressly referred to in them, form the entire agreement between you and us in relation to your use of FrameSpace, except that this does not limit liability for fraud or fraudulent misrepresentation.

30. Governing law and jurisdiction

These Terms are governed by the law of England and Wales.

If you are a consumer resident in Scotland or Northern Ireland, you may also have rights to bring proceedings in your home courts.

If you are using FrameSpace for business purposes, the courts of England and Wales will have exclusive jurisdiction, unless we choose to bring proceedings elsewhere where permitted.