Refund policy
1. Digital Product Nature
All products offered by Secret-cache are digital in nature. As such, they are non-tangible and are delivered electronically.
2. No Refund Policy
By making a purchase on our website or platform, you acknowledge and agree that all sales are final, and we do not offer refunds for any digital product purchases. We firmly uphold a strict no refund policy to maintain fairness and consistency for all customers.
3. Exemptions
In certain circumstances, we may consider providing refunds if there is a proven case of:
- Duplicate purchases, where a customer accidentally makes multiple purchases of the same product.
- A technical issue on our part that prevents you from accessing the product you purchased.
In such cases, we will make a reasonable effort to resolve the issue by either providing the correct product or issuing a refund, as determined by our customer support team.
4. Contacting Customer Support
If you believe you are eligible for an exemption as outlined in section 3, please contact our customer support team at hello@secret-cache.com within 14 days of your purchase. Our team will review your case and assist you in resolving the issue.
5. Chargebacks and Disputes
If a customer initiates a chargeback or dispute with their financial institution against a purchase, they will be in violation of this No Refund Policy. In such cases, we reserve the right to suspend access to our digital products and services and may pursue legal remedies to recover any funds lost as a result of the chargeback or dispute.
6. Policy Updates
Secret-cache reserves the right to amend or update this No Refund Policy at any time. Any changes to the policy will be effective upon posting the revised policy on our website or platform. It is your responsibility to review this policy periodically to stay informed about any modifications.
By making a purchase of our digital products, you acknowledge that you have read, understood, and agreed to the terms and conditions of this No Refund Policy.
If you have any questions or concerns regarding this policy, please contact us at hello@secret-cache.com
Thank you for your understanding and for choosing Secret-cache for your digital product needs.